Lazada Philippines is an online shop that offers a wide variety of products. It provides a worry-free shipping online shopping experience to its customers.
Oh, that's the impression they want to imply to their customers, to give an hassle-free - EFFORTLESS Online SHOPPING experience.
Most of the people are buying online to avoid the hassle of going out to the malls---to avoid the inconvenient long counter line and to look for the best item without wasting time. If I need something and I've seen it online, my basic instinct is to buy that product online. Yes, I am a busy person, so I turned to Lazada to shop.
Actually, this is not my first online shop with them, I have been a constant customer of Lazada. The first transaction I have with them, is when I won a Discount Voucher worth PHp300 and need to use it, I bought 2 Android Tablets, and the second transaction is when I bought a REBECCA TOTE BAG.
All my transactions turn positive. As humans, we prefer positive feedback instead of giving critiques, right? However, as we always say, we are all humans, and we commit mistakes.
This time I need to rant all my disappointments with Lazada Philippines.
I purchased KYOWA Burger and Pancake Maker last March 31, 2015 and payment thru PAYPAL.
I waited for almost 2 weeks.
Yesterday( April 13), I use the TRACK and TRACE LBC Tracking Page. And in my dismay, I found out that my order status was "RETURN TO ORIGIN", because of the reason I cannot understand.
REFUSED TO ACCEPT ORDER???? How can I refuse my order? It is my order, why will I refuse it?
I immediately call the Provincial HOTLINE of LBC:
1-800-10-8585999 and talk with their Customer Service Representative.
The CSR confirmed that my item was already in their warehouse, and she affirmed to me that they will RE-Deliver the item back to Davao as soon as possible within 24 or 48 hours. So, I was relieved with what I've heard.
After a few hours, a friend message me, telling me to try contact the main LBC WAREHOUSE Branch-Sasa. I did not hesitate to call and talk with the assigned courier of my item.
I ask him, how come my item is not delivered in my address?
COURIER ANSWERED: (1) My mobile number indicated in the paper is wrong and out of reached. (2) No one knows me personally in my area.
Our conversation is very short, but I am still shock with his reason. WHY? (1) I give LAZADA both my mobile number and Landline number to make sure that my item will be delivered. (2) How come no one knows me here in my barangay? I lived here for almost 38 years(since birth), and no one knows me????
Then the reason indicated in their tracking page is that I refused to accept my order???? Hahahaha...WHAT A BIG LIE!!!
Then received an email from LAZADA that I have to re-order the said item. Because I don't want to be stressed, so I emailed back LAZADA that I will not continue my transaction with them, just REFUND my payment.
I read a lot of negative reviews about Lazada, click here >>> Pissed Consumer
As of today, as I check my Lazada Account:
I am seriously disappointed with LAZADA, especially that I have been buying from them for years. And if this is the kind of service they want to give to online shoppers, then I will not waste my time with them.
(1) They did not give my other number to the courier. I have my account with Lazada, all the details are there, including my landline number.
(2) Instead of delivering back my package, they want me to re-order the item. Which is upon checking their site the item is unavailable. And according to them, I have to wait and visit their site and check if the item is already available. A bit confusing scenario, how come unavailable? What about the item returned to their warehouse, which is my item. And asking me for re-order and to wait????
They used to be the number one ONLINE SHOPPING SITE that I love so much, but now they're the worst.
Honestly, your new logo does not correspond to your service. EFFORTLESS???? Whew! Give me a break, it added more STRESS to your buyer.
A piece of advice here, NEVER TRUST LAZADA. I suggest, it is better to shop in a mall and pick your product instead and SAVE yourself from STRESS!
UPDATE: Paypal emailed me now, and I got my refund from Lazada.
Well, thanks anyway. I have said my part already. Hope you will fixed everything, especially the system you have now. We don't like it! It was a messed up situation!
Oh, that's the impression they want to imply to their customers, to give an hassle-free - EFFORTLESS Online SHOPPING experience.
Most of the people are buying online to avoid the hassle of going out to the malls---to avoid the inconvenient long counter line and to look for the best item without wasting time. If I need something and I've seen it online, my basic instinct is to buy that product online. Yes, I am a busy person, so I turned to Lazada to shop.
Actually, this is not my first online shop with them, I have been a constant customer of Lazada. The first transaction I have with them, is when I won a Discount Voucher worth PHp300 and need to use it, I bought 2 Android Tablets, and the second transaction is when I bought a REBECCA TOTE BAG.
All my transactions turn positive. As humans, we prefer positive feedback instead of giving critiques, right? However, as we always say, we are all humans, and we commit mistakes.
This time I need to rant all my disappointments with Lazada Philippines.
I purchased KYOWA Burger and Pancake Maker last March 31, 2015 and payment thru PAYPAL.
 |
| Screenshot from my Lazada Account - My Order |
I waited for almost 2 weeks.
Yesterday( April 13), I use the TRACK and TRACE LBC Tracking Page. And in my dismay, I found out that my order status was "RETURN TO ORIGIN", because of the reason I cannot understand.
REFUSED TO ACCEPT ORDER???? How can I refuse my order? It is my order, why will I refuse it?
 |
| Screenshot from my LBC TRACKING PAGE using my TRANSACTION NUMBER |
I immediately call the Provincial HOTLINE of LBC:
1-800-10-8585999 and talk with their Customer Service Representative.
The CSR confirmed that my item was already in their warehouse, and she affirmed to me that they will RE-Deliver the item back to Davao as soon as possible within 24 or 48 hours. So, I was relieved with what I've heard.
After a few hours, a friend message me, telling me to try contact the main LBC WAREHOUSE Branch-Sasa. I did not hesitate to call and talk with the assigned courier of my item.
I ask him, how come my item is not delivered in my address?
COURIER ANSWERED: (1) My mobile number indicated in the paper is wrong and out of reached. (2) No one knows me personally in my area.
Our conversation is very short, but I am still shock with his reason. WHY? (1) I give LAZADA both my mobile number and Landline number to make sure that my item will be delivered. (2) How come no one knows me here in my barangay? I lived here for almost 38 years(since birth), and no one knows me????
Then the reason indicated in their tracking page is that I refused to accept my order???? Hahahaha...WHAT A BIG LIE!!!
Then received an email from LAZADA that I have to re-order the said item. Because I don't want to be stressed, so I emailed back LAZADA that I will not continue my transaction with them, just REFUND my payment.
I read a lot of negative reviews about Lazada, click here >>> Pissed Consumer
As of today, as I check my Lazada Account:
 |
| Screenshot from my Lazada Account - ORDER TRACKING |
I am seriously disappointed with LAZADA, especially that I have been buying from them for years. And if this is the kind of service they want to give to online shoppers, then I will not waste my time with them.
LAZADA'S FAULT
(1) They did not give my other number to the courier. I have my account with Lazada, all the details are there, including my landline number.
(2) Instead of delivering back my package, they want me to re-order the item. Which is upon checking their site the item is unavailable. And according to them, I have to wait and visit their site and check if the item is already available. A bit confusing scenario, how come unavailable? What about the item returned to their warehouse, which is my item. And asking me for re-order and to wait????
They used to be the number one ONLINE SHOPPING SITE that I love so much, but now they're the worst.
Honestly, your new logo does not correspond to your service. EFFORTLESS???? Whew! Give me a break, it added more STRESS to your buyer.
A piece of advice here, NEVER TRUST LAZADA. I suggest, it is better to shop in a mall and pick your product instead and SAVE yourself from STRESS!
UPDATE: Paypal emailed me now, and I got my refund from Lazada.
 |
| Screenshot from my PAYPAL via email |
Well, thanks anyway. I have said my part already. Hope you will fixed everything, especially the system you have now. We don't like it! It was a messed up situation!
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