Sometimes life is so frustrating. You're irritated-angry at the same time you want to shake your body out of demeanor. It started when I purchased one CD-R KING H-SERIES USB KEYBOARD yesterday, and when I got home and tried the item with my unit, it didn't work at all.
Since it didn't work, I presumed in my part it is considered "DAMAGED". The idea was to return the product since I have one week warranty with the item I bought.
I am familiar with the DTI RETURNED and EXCHANGE POLICY, been working as a CASHIER and I know about the rules to be made about the said returned item. And considering the REPUBLIC ACT NO. 7394 or the CONSUMERS ACT of the PHILIPPINES, customers have the right to return an item which to her/him defective or damaged.
I know for a fact that buying products at CD-R KING is a waste of money and time, but as their regular customers I still consider them a good store, selling items for a cheaper price. I bought the keyboard for only PHp160, so cheap that you can save money out of your budget.
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| Official Receipt is the best proof of purchase, so better keep the receipt. |
At the back of the CD-R KING receipt, it was clearly written there about their WARRANTY TERMS AND CONDITIONS. It stated that I have 1 WEEK FREE SERVICE WARRANTY. So with confident I use that conditions. I went there brought the ORIGINAL RECEIPT as my proof, unit has no physical damage(but it doesn't work), warranty sticker is still there with the complete packaging and content.
Went to see the Branch Head, she entertain me regarding my problem. Answer all my queries. That's good. I know the scenario, been there.
One thing I can't accept with her answers are these:
- I can't return the said item because it is not damaged and not defective to them.
- I cannot ask for upgrade or ask for an exchange to a different item.
And it is also clear that the item I bought is not working with me, I was asking for a replacement or need to pay more than the item I bought just to make me satisfied with what I buy from your store. But you refuses my right as a customer. And I really hate your
answer.
It is not the customers fault if the CD-R KING MANAGEMENT charge it to you, it is the RIGHT OF THE CUSTOMER to DEMAND for a GOODS that has a SATISFACTORILY CONDITION, DEFECT FREE and FIT FOR THE PURPOSE they were intended right when they received the item.
Ms. Taguba, better read DTI RETURN and EXCHANGE POLICY.
12. Can a store impose the condition that merchandise can only be exchanged once?
No, because merchandise can be exchanged as many times, as long as the consumer choose the option of replacement.
Read also the DTI PRODUCT WARRANTY
3. What kind of defects of the item sold shall make the vendor or seller liable?
If the defects should render the item sold totally unfit for the use for which it is intended, the seller or the vendor shall be liable for such defects. Second, if the defect should diminish or decrease its fitness or its use to the extent that if the buyer was aware of such defect he would not have bought the product or would have demanded a lower price for it.
In my dismay, I got home carrying the same item I bought from them yesterday, June 25.
Sad to say, our conversation ended abruptly.
It is really hard time expecting for a reasonable answer from them. Just leaving me unattended as I waited and waited for their actions.
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| CD-R KING GAISANO MALL BRANCH |
I know how it feels facing and attending all the customers complain. But in facing all this you need to have a broad idea about what you are saying, not that you will leave your customers behind, and not giving them a solution.
SALES is not your profession and be not your priority. CUSTOMERS are your LIFE, your VALUE.
You are there to serve your customer by not letting them down.
