CONSIDERING A CUSTOMER SERVICE JOB
I remember when I am still studying in college, my first job is to work as a Customer Service Representative or a CSR at RCPI-Bayantel (Legazpi Branch-Davao). I admit I don't have that kind of a training on how to handle the position I have, apart from answering calls, sending and receiving FAX Simile telegraphs/letters, and etc.
I love talking.
We all love talking whether we are in the office, school, universities or in public. That's good especially if you use it rightly without doing no harm to others. You are sociable and outgoing person and this is a major draw to become a good CUSTOMERS SERVICE AGENT/REPRESENTATIVE. But if you are shy and afraid to communicate with strangers, well CUSTOMERS SERVICE JOB is a NO NO for you.
EXTENDING HAND TO HELP OTHERS
I love to help.
This is our primary role aside from answering queries and attending complaints. We are here to extend our hands in order to help and resolves costumers issues. We have to know them better.
CAMARADERIE AND SUPPORT TEAM
Together we can.
All through out the day, your time is focus in dealing various costumers issues. But never forget that doing it by team or a group you can easily handle things smoothly without dealing the dramas and workloads. I mean build a team for costumers satisfaction.
I know that this job requires proper knowledge but there is no job that can truly give you happiness unless you know how to become a FLEXIBLE PERSON.
Having this kind of attitude you will become a GOOD CUSTOMER SERVICE AGENT and this will benefit you in your next career moves.
Remembering my WATSONS days, when tatay HENRY SY, Sr. visited our MALL BRANCH-075, he said this words: "A POSITIVE ATTITUDE AT WORK will GIVE YOU GOOD SALE".